IT Transformation in the Face of Multi-Source Complexity Digital transformation is pushing companies to rely more and more on external service providers for the management of their IT services. This outsourcing has legitimate objectives: cost reduction, access to specialized skills, refocusing on the core…
Introduction The IT Department (DSI), the ultimate support function of the company, often finds itself at a crossroads. Perceived as a critical cost center, its expenses are often opaque, complex, and a source of budgetary tensions. In this context, a…
